Artificial intelligence for customer service operations
Lower cost. Fewer fines. Fewer cancellations.
Horus resolves the request in your systems and people step in only for the exceptions, without growing headcount. Hub analyses the evaluated interactions and maps the risk of fines, lawsuits and churn, with the root cause. SAN turns every evaluation into feedback with an owner and a deadline, and your client sees the same numbers you do.
AI that finds the risk of fines, lawsuits and churn in the conversation
Each evaluated interaction gets a report: regulatory, financial, legal, reputational and churn risk, the root cause and what to change in the process. You decide how much to review, from a sample to the whole operation, within your budget.
- Fewer fines and lawsuits: regulatory and legal risk flagged in the report, case by case
- Less churn and fewer repeat contacts: root cause and fix for each case
- Quality without growing the team: you choose how much to review
AI customer service that resolves without growing headcount
It identifies the customer, looks up and acts in your systems (invoice copy, payment agreement, scheduling) and changes nothing until the customer confirms. Outbound campaigns on official WhatsApp, collections among them; people step in only where they are needed.
- Less headcount: AI resolves, people handle only the exceptions
- Outbound collections with the agreement closed in the chat, integrated with your systems
- Resolved in the first conversation: fewer repeat contacts
Quality monitoring that costs less and defends the contract
From the score to the agent's sign-off: disputes, mediation and feedback with an owner and a deadline, an automatic alert to the manager when something is late, and your client seeing the same numbers you do. A weekly traffic light and quartiles show who needs action before the month closes.
- No more spreadsheet arguments: disputes and mediation with deadlines
- Feedback that actually happens: delays reach the manager on their own
- Your client sees the same numbers: renewals backed by proof, not spreadsheets
The world moved on. So did your competitors.
Revenue lost to churn, fixed cost rising with every agent, money going out in complaints, lawsuits and fines. The operation is rarely the cause, but it holds the information that would have prevented every one of those cases, recorded in thousands of conversations nobody can listen to.
How most still operate: A weak bot or AI that does not understand, does not resolve and only irritates. The customer skips the menu and asks for a human.
How it works with Dialogaia: AI that identifies the customer, listens, understands and executes inside your systems: sends the invoice, follows the order, tracks the delivery, finds the provider network. Only what needs a human reaches one.
How most still operate: Sample-based QA: spreadsheets, a subjective scorecard and the analyst's mood. The score closes next month, when it is too late to act.
How it works with Dialogaia: Calls and chats evaluated by AI, from the sample you choose to all of them, with a score, the risk and the evidence: transcript and audio.
How most still operate: Headcount growing with the queue: handling and wait times blowing up, service level below target, repeat calls and complaints rising.
How it works with Dialogaia: AI resolves before it ever reaches a human: fewer contacts in the queue, service level on target and lower headcount for the same volume.
How most still operate: The regulator's complaint lands with the clock already running, and nobody knows which interaction caused it.
How it works with Dialogaia: The interaction at risk of a regulatory complaint shows up in the report, with the explanation of what caused it.
Dialogaia Hub
Monitoring and intelligence to act before the fine, the lawsuit and the cancellation
Avoid fines and compliance risks while maximising operational efficiency and safeguarding your reputation. Anticipate challenges such as churn and reputational risks by acting proactively. Turn customer interactions into strategic insights for smarter and safer decision-making.
The first global platform for monitoring and operational intelligence that transforms conversations into real-time strategic insights. With support for text, audio, image, and video, it leverages the best of Artificial Intelligence for interaction analysis, delivering comprehensive solutions for smarter and more efficient decision-making. Discover how to revolutionise your business management with cutting-edge technology
We leverage cutting-edge Artificial Intelligence to capture, analyse, and deliver valuable insights from interactions. Our analysis is accurate and superior, turning dialogues into actionable data with unmatched precision.
Our advanced monitoring system enables proactive action, helping you avoid fines from regulators such as Ofcom and the FCA, reduce litigation, identify conversational threats, reputational risks, and signs of churn.
Automate quality monitoring and optimise your operation's performance with AI. A comprehensive solution for Customer Service, Complaints Management, Sales, Collections, and Retention.
Our holistic approach provides a complete perspective on your operations, empowering your team to understand and act on the complexities of customer communication.
Dialogaia Horus
Handles customers efficiently and resolves in the first conversation, with less headcount in the queue
Explore Horus(opens in a new tab)- The same queue is handled by AI and by people
- Campaigns that resolve themselves
- Guaranteed escalation to a human
- Integration with your systems
Horus handles the service efficiently. Hub reads what was handled, as much as you choose to review, and flags the risk of a fine. Together, the entire operation costs less and responds faster.